State Farm® Insurance Agent Steve Paykel
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Hatim Fairaq
April 13, 2026
"Great experience with Steve Paykel StateFarm. The team is friendly, professional, and took the time to clearly explain my coverage. Everything was handled quickly and smoothly. I highly recommend them to anyone looking for reliable insurance and excellent customer service."
Stephanie Sarnowski
April 13, 2026
"Detailed & Professional:
I've had a great experience working with Steve at Paykel Insurance company. The staff is knowledgeable, patient, and genuinely cares about finding the right coverage for your needs. Any time I've had questions they've responded quickly and explained everything in a way thats easy to understand. I highly recommend Paykel Insurance Co to anyone looking for reliable and trustworthy insurance services."
Will Edwards
January 17, 2026
"Thank you State Farm,"
Right Choice Music
November 26, 2025
"I had a very negative experience with this agency. I felt Tim Cullen’s communication around my billing and discounts was unsupported when issues came up. I spent a large part of my day trying to resolve this, and it became a major headache. I’m sharing my personal experience so others can make an informed decision."
Jerilyn Kind
October 30, 2025
"It was so easy to switch to State Farm.
Tim & Steve are your friendly neighborhood State Farm agents~!"
Tally Man
October 8, 2025
"Saved me money on my car insurance lbvs"
Elliot Wiegerling
June 5, 2024
"Just became a new customer and never had a better experience obtaining a new insurance policy. Steve was very kind, patient, and very knowledgeable. Highly recommend"
Laura Saemann
February 2, 2024
"Very helpful and friendly"
Lee Sherman
January 10, 2024
"Requested a quote for auto/home ins as military veteran...from a military website.
Returned a call to ask questions and air some frustrations. Unfortunately, a very short conversation because Tim hung up on me. Apparently it is all about sales & $.
My clean driving record means nothing!"
Abby Ford
January 17, 2023
"Great customer service! I’m new to the insurance world, so my agent is always willing to take the time to educate me about my options and find ways that I can save, such as with the Drive Safe and Save and Steer Clear programs. Highly recommend!"
Ben Mccardell
September 15, 2022
"I was able to get a meeting quickly, and after maybe 20 minutes together I was all set up for my car and bike. It was straight forward, no pressure, and im paying less now. Gotta recommend!"
Chrissy Conwell
September 15, 2022
"Life long State Farm customers… have added the third generation to the SF family! Always there to help us instantly!!"
Katrina Sanders
July 5, 2022
"Became a policy holder with State Farm a little over a year ago and have always had a pleasant experience when dealing with my insurance. Prices are fantastic. Everything is explained so well and it’s all done in a timely manner. Tim is fantastic to work with! Highly recommend!"
Austin Martinez
May 9, 2022
"Insurance feels like a game but not with Steve. Setting up coverage was easy and I believe that I was given the best policy for me. Steve is easy to talk to and always gives intelligent, timely responses whenever I have question. Steve’s sense of humor is very refreshing compared to most insurance conversations that are serious and stressful. I’ve been rear ended and had my car stolen and on both occasions State Farm was the least of my burden. I can’t imagine a much better, painless experience with an insurance company."
Lisa Bruesch
April 19, 2022
"Steve and Tim have been very helpful and acomodating finding the right coverage for me and my family. We have multiple insurance plans and love how simple and easy it is to make any necessary changes and follow up on the coverage plans. Thanks for all you're doing to make this a painless task."
"Lisa, thank you for the great review. We love working with small business owners like you that appreciate good service in West Bend. Helping you with all your insurance needs is our great pleasure!"
Scott Weinandt
January 31, 2022
"Great, professional customer service and complete insurance coverage at a competitive rate."
"Scott, thank you for the the review, we strive to provide outstanding customer service at our West Bend office!"
SnowyWolf5645
January 7, 2022
"I started using Statefarm in I believe 2020, for a year I didn't realize I was being overcharged for what vehicle I had to insure, but ended up getting it fixed right away and Tim was very understanding. We bundled two vehicles at this time and unfortunately later on in 2021 I had broken up with the person I bundled cars with. So I was stuck paying for their insurance. I called right away to cancel the insurance, and it seems that Statefarm had been very busy and my request was still pending even after calling several times. Called today and found out I don't have to pay my bill at all this month due to having the discount leftover. This definitely brought my mood up."
"Thank you very much for your great review, it has been a pleasure working with you on your auto insurance and we were happy to get you the great news, our office in West Bend prides itself on providing superior service to our customers."
Nick Damp
December 10, 2021
"Steve is great! Very informative and professional!"
"Nick, thanks for the review, my staff and I at our West Bend State Farm office are proud to work with great people like you. Insurance can at times seem confusing, especially when dealing with car, home, life, umbrella policies, we strive to simplify the process, I look forward to working with you for many years!"
Rixk Krieser
December 8, 2021
"My wife and I have been State Farm customers for over 20 years but have changed to Steve’s office with in the 2021 year. Steve and Tim are very low key individuals , very good at answering questions going over the various products they sell in detail until you know the product you are buying in side and out . They make you laugh and treat you as if you were family . Changing my agent to Steve was the best decision I made ."
"Rick, thank you for the awesome review, it has been our pleasure getting to know you both, my office in West Bend loves helping our customers better understand the coverages on their Auto, Home, Life & other insurance policies. Any time you need a laugh, drop on in!"
Mercedes Loomans
December 3, 2021
"With three teenage drivers in the house Steve was quick to provide us with helpful savings tips and products to keep our costs down. We would highly recommend Steve because of his attention to details and prompt service."
"Mercedes, at the Steve Paykel State Farm Agency in West Bend, we love helping families with young drivers navigate the intricacies of auto insurance, it is a pleasure working with your family!"
Mattie Christianson
September 29, 2021
"I have been insured through Steve for car and home owners for many years and have always had outstanding service. They respond very quickly to any request and really take the time to understand exactly what you need to have the best coverage. 10/10!"
"Mattie, it has been a pleasure working with you on your home and auto insurance, we pride ourselves on providing superb service to all of our customers in Milwaukee and surrounding cities like West Bend. We look forward to working with you and your family for many years to come!"
James Comeau
July 1, 2021
"Like a good neighbor ? More like a bad neighbor. I had a policy with them for years. I got kicked off of my policy. Why because i was a victim of a crime and how dare i try to regain my assets by using the insurance coverage i pay for. So now i realize how much of a ''good neighbor'' they are. Not happy now i feel victimized and now punished for being a victim .
Added: I was a customer for 7+ yrs."
"James, I understand both sides of this situation, my office strives to provide superior service to all of or customers!"
Hel Lein
June 25, 2021
"I have never had insurance presented to me in an easier, faster, or more accessible way than I did today with Steve Paykel. I was able to sign up for car insurance while at a dealer ship in 15-20 minutes Steve was so kind and absolutely amazing at making me feel comfortable, and getting the coverage that I needed to drive out of the lot. I wouldn't want anyone else to insure me. Thank you again Steve!"
"Thanks Hannah, we love providing great products and super fun service!"
Matthew RN
February 16, 2021
"Steve is dedicated to my success both in my retirement accounts as well as in my insurance needs. He is professional, knowledgeable and always a phone call away if I have a need or question. He staff is always on top of things and treat my needs and questions as if they were caring for their own family. If you have insurance or retirement needs I highly recommend Steve Paykel."
"Matthew, thank you for the wonderful review. We love helping families plan for their future and help with the building blocks of proper insurance coverages!"
Lisa
February 15, 2021
"Steve Paykel provides great service, is quick to respond, listens to my needs or questions and is attentive to detail."
"Thanks Lisa for your review, we pride ourselves on providing superior service!"